Frequently Asked Questions

What types of pets can be cremated at your facility?

Any type of pet may be cremated, as small as a bird or up to 350 pounds.

Do you offer services for larger pets?

Although we currently do not offer cremation for large breeds such as horses, we do offer burial services. Please call our office if you wish to have your large breed buried.

Will you pickup my pet at my home or Veterinary Clinic?

Yes, our staff will arrange for the pickup of your pet within a 30 mile radius of our location. We will be glad to pickup outside the area; however, there is an additional charge for this service.

Can I stay for the entire cremation?

Yes, many families decide to stay and witness the entire cremation process. You and your family are welcome to use our family viewing area which has a window that looks directly into the cremation area. 

How long does the cremation process take?

Cremation times vary based on the weight of your pet. Typically, the time period for an average cremation is 2 to 3 hours.

What if my pet dies after hours?

You can call our office and leave a message on our company voicemail. Your call will be returned as promptly as possible.

What are your location hours?

We are available 7 days a week. Our office is staffed Monday thru Friday from 8:30am until 4:00pm and Saturday and Sunday 8:30am until 3:00pm.


  • When I lost my 4-legged buddy of twelve and a half years, I was devastated. Cremation Services of East Tennessee went beyond being just a business with their kindness and generosity. I will definitely use their services again when the time comes and would recommend them to anyone.

    Carlene, client

  • When my dog passed away, I was devastated. Cremation Services of East Tennessee was very professional and compassionate to my family's needs. My dog's cremains were delivered to me quickly and I will recommend them to all my family and friends.

    Pam, client